Refund policy

Return & Refund Policy

At Mustafa Products, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

Return Eligibility

You may request a return within 24 hours of receiving your order.

To be eligible for a return, the following conditions must be met:

  • The return request is submitted within 24 hours of delivery.

  • The product is unused, unwashed, and in its original condition.

  • The product is returned with its original packaging, tags, accessories, manuals, and any complimentary items (if applicable).

  • The original packaging must not be torn, damaged, or heavily marked.

  • The product must not be broken, scratched, stained, altered, or damaged by the customer.

  • A valid proof of purchase or order number must be provided.

Valid Reasons for Return

Returns will only be accepted for genuine reasons, including:

  • You received the wrong product.

  • You received a damaged or defective product.

  • The product is incomplete or missing parts.

  • You received a different item than what was ordered.

  • The product has a manufacturing defect.

Returns requested for reasons outside these conditions may not be approved.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used.

  • Items marked as Final Sale or Non-Returnable.

  • Products damaged due to misuse, negligence, or improper handling after delivery.

Return Process

To request a return:

  1. Contact our customer support within 24 hours of receiving your order.

  2. Provide your order number along with clear photos or videos showing the issue.

  3. Wait for return approval and further instructions before shipping the product.

  4. Securely pack the item in its original packaging and return it as instructed.

Returns sent without prior approval may not be accepted.

Inspection

Once we receive your returned item, our team will inspect it to verify that it meets the return conditions.

If the returned product does not meet the eligibility requirements, the return or refund request may be declined.

Refund Policy

Once your return has been approved and inspected:

  • Your refund will be processed using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds will be issued through a mutually agreed method.

  • Refund processing times may vary depending on your payment provider or bank.

Shipping charges (if any) are generally non-refundable, unless the return is due to our mistake, such as sending the wrong item or a defective product.

Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

Damaged Packages

If your package appears damaged upon delivery, please take clear photos before opening it and report the issue to our customer support within 24 hours.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact information available on our website.

Thank you for shopping with Mustafa Products. We appreciate your trust and are committed to providing a fair and transparent return process.